Frequently Asked Questions

Everything you need to know about our premium hearing fashion and accessories.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund within 45 days of the delivery date.

Are Audien products covered by a warranty?

Yes, all our devices come with a one-year manufacturer's warranty that covers any defects in materials or workmanship under normal use.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

How do I choose the right size for my ear tips?

Every order includes a variety of silicone ear tip sizes (Small, Medium, and Large) to ensure you find the perfect, most comfortable fit for your unique ear shape.

Is a prescription required to purchase?

No, our products are designed as over-the-counter solutions, meaning you do not need a medical prescription or a professional hearing test to place an order.